Refund Policy

1. General Refund Policy

All purchases made through Mozify are considered final. Due to the nature of digital content and services, we cannot offer refunds or exchanges once access has been granted or the service has been delivered. However, we understand that circumstances may arise where a refund is warranted, and we will evaluate refund requests on a case-by-case basis.

2. Eligibility Criteria for Refunds

Refunds may be considered under the following conditions:

• Technical Issues: If you experience technical problems that prevent you from accessing or using the service as intended, and we are unable to resolve the issue within a reasonable time frame.
• Billing Errors: If there was a mistake in the billing process, such as duplicate charges or incorrect amounts.
• Service Not as Described: If the service significantly deviates from the description provided at the time of purchase.

To be eligible for a refund, you must notify us within 14 days of the purchase date and provide sufficient evidence supporting your claim.

3. Non-Refundable Items and Services

The following items and services are non-refundable:

• Used Services: If you have already used the service or consumed a significant portion of it.
• Change of Mind: Refunds will not be issued for changes of mind or personal dissatisfaction not related to the functionality or quality of the service.
• Violations of Terms: If your access to the service was terminated due to a violation of our Terms of Service or Acceptable Use Policy.

4. How to Request a Refund

To request a refund, please follow these steps:

Please ensure that all information provided is accurate and complete to facilitate a prompt response.

5. Refund Processing Time

Upon receiving your refund request, our team will review the information provided and may contact you for additional details if necessary. We aim to process all refund requests within 7-10 business days. If your refund is approved, the amount will be credited back to the original payment method within 5-10 business days, depending on your bank or payment provider's policies.

6. Partial Refunds

In some cases, partial refunds may be granted at our discretion. Factors that may influence a partial refund include the extent of service usage and the nature of the issue reported.

7. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to suspend your account and take necessary legal actions. To avoid misunderstandings, please contact our support team before initiating any chargebacks.

8. Exceptions

Notwithstanding the provisions above, certain jurisdictions may have mandatory consumer protection laws that override this Refund Policy. In such cases, we will comply with the applicable legal requirements.

9. Subscription-Specific Policies

Free Trial

• 7-day free trial with no commitment
• Cancel anytime during trial for no charge
• No refund needed as no payment is taken
• Automatic conversion to paid plan after trial

Monthly Subscriptions

• Prorated refunds based on unused days
• Refund calculated from cancellation date
• Minimum refund amount: $5.00
• Account access continues until end of billing period

Annual Subscriptions

• Full refund if requested within 30 days
• Prorated refund after 30 days (case-by-case basis)
• Annual discount may be recalculated for partial refunds
• Unused months refunded at monthly plan rates

10. Compliance with Payment Processor's Policies

All payments and refunds are processed securely through our payment processor. Refunds will be issued in accordance with the payment processor's policies and any applicable laws and regulations. By making a purchase, you agree to comply with the payment processor's terms and conditions.

11. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the new terms. It is your responsibility to review this policy periodically for updates.

12. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws, without regard to its conflict of law provisions.

13. Contact Information