Mozify

Refund Policy

Last Updated: September 17, 2025

At Mozify, we are committed to providing high-quality API services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for API credits and the procedures for requesting a refund.

1. Pay-As-You-Go Model

Mozify operates on a pay-as-you-go pricing model. You top up your account balance with credits, and costs are deducted as you use our API services. There are no recurring subscriptions or monthly fees.

2. Automatic Refunds for Failed API Calls

If an API call fails due to a server-side error or technical issue on our end, the cost of that API call is automatically refunded to your account balance. You can view these refunds in your usage history on the dashboard.

  • Failed API calls are automatically detected
  • Credits are instantly returned to your balance
  • Refunded transactions are clearly marked in your usage history

3. Credit Balance Refunds

Refunds for unused credit balance may be considered under the following conditions:

  • Unused Credits: If you have unused credits and wish to close your account, you may request a refund for the remaining balance.
  • Billing Errors: If there was a mistake in the billing process, such as duplicate charges or incorrect amounts.
  • Service Issues: If you experience persistent technical problems that prevent you from using the API as intended.

To be eligible for a credit balance refund, you must request it within 30 days of the original top-up transaction.

4. Non-Refundable Items

The following are non-refundable:

  • Used Credits: Credits that have been consumed for successful API calls cannot be refunded.
  • Bonus Credits: Any bonus credits received from promotions or volume top-ups are non-refundable.
  • Violations of Terms: If your account was terminated due to a violation of our Terms of Service.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected]
  2. Include "Refund Request" in the subject line
  3. Provide the following information:
    • Your account email address
    • Transaction ID or top-up date
    • Amount you wish to refund
    • Reason for the refund request

6. Refund Processing Time

We aim to process all refund requests within 5-7 business days. If approved, the refund will be initiated through LemonSqueezy and credited back to the original payment method. The timeline for funds to appear in your account depends on your bank:

  • Credit/Debit Cards: 5-10 business days
  • Bank Accounts: 5-7 business days
  • International Payments: Up to 14 business days

You will receive an email confirmation when the refund is processed, including a LemonSqueezy refund reference number.

7. Chargebacks

If you initiate a chargeback with your bank without first contacting us, we reserve the right to suspend your account. Please contact our support team to resolve any billing issues before initiating a chargeback.

8. Contact Information

If you have any questions about this Refund Policy, please contact us:

Email: [email protected]

Refund Request Template

Subject: Refund Request - [Your Account Email]

Hi Mozify Support,

I would like to request a refund for my account credits.

Account Email: [Your Email]
Top-up Date: [Date]
Amount: $[Amount]
Reason: [Your reason]

Thank you.

We typically respond to refund requests within 2 business days.

Thank you for choosing Mozify. We value your business and are committed to providing you with excellent API services.